If you’ve changed your mind about your order, it’s possible to cancel on the same day, before we have dispatched it. Please contact us immediately at help@sarkany.us with your order number.

Unfortunately, we are unable to change orders once they are finalized. However, you may be able to cancel your order and place it again with the correct items. Please contact our customer service team at help@sarkany.us with your order number.

If you receive an item that is not in a perfect condition, please send an email as soon as possible to help@sarkany.us with your order number and a picture of the fault.

We accept Visa, MasterCard, Discover and American Express cards, and you can also pay with PayPal.

All transactions are secure and encrypted. We never store your credit card information.

Please email our customer service team at help@sarkany.us with your order number and billing address. However, please note that if your order is already processed and dispatched, we are unable to change the details of your order.

On Sarkany.us you can currently pay in Euro, United States Dollar, British Pound Sterling, Hong Kong Dollar, Australian Dollar, Hungarian Forint, Japanese Yen. We have the different currencies set for all shipping locations, these cannot be changed. Currency conversion fees may be added based on your bank’s policies. Please contact your bank for further information. We are unable to cover these extra costs.

Our webshop fulfillment system automatically reviews all orders based on a variety of factors. Your order is most likely to be reported as fraudulent if you have ordered from a different country to where your credit card is issued. If you receive an email from us, please respond to confirm your order and we’ll proceed with your purchase.

We welcome all new customers to Sarkany with a one-time discount of 10%. All you need to do is subscribe to our newsletter and confirm your email address, and we’ll send you a discount code to use at checkout.

The code is case sensitive, so please copy and paste the code just as you received it. Check that you haven’t added an unnecessary space. If you still experience issues with applying the code, please contact us at help@sarkany.us
Please note that we are unable to apply the code once your order has been placed.

No, you can only use one discount code at a time.

The shipping cost depends of the option you choose for your order and it will be informed at checkout.
We currently offer the following shipping options:
• For United States around 2 or 6 business days. 
•International shipping costs rely and change depending on the type of product chosen.

We offer the following flat shipping fees for each category listed:

Flats& Birks - 40 USD
Sneakers, platforms & handmade shoes - 50 USD
Booties & high boots - 70 USD

Please note international customers are responsible for the payment of any additional fees, customs, duties & taxes.

If you are on United States orders are usually delivered around 2 or 6 business days. Delivery times are indicated from the day the order has been dispatched.

However if your order is for an international destination shipping times are vary depends of the destination.

International customers are responsible for the payment of any additional fees, customs, duties & taxes.

Once your order is dispatched, you receive an email notification that contains a tracking link. You can also visit DHL’s or UPS’s website with the tracking number provided.

Unfortunately, we do not ship to PO boxes.

Yes, parcels need to be signed for.

Although we make all reasonable efforts to ensure that your order is delivered within a specific time period, we cannot take responsibility for late deliveries once the order has left our distribution center. Our customer service team will do their best to inform you of any unexpected delays. If you have problems tracking your order, please contact help@sarkany.us

You either have the option to purchase a return label from us, or choose to manage the delivery yourself and use the shipping provider that works best for you. You can start the return process here.

Once we receive and approve your return, the refund will be processed within 14 days at the latest.

Please visit our returns page to start your return process.

You can return any item for a direct exchange within fourteen (14) days of receiving your original order. Any item returned after the fourteen (14) day return deadline is not eligible for an exchange. Exchanges are subject to stock availability.

Please contact our Customer Service Team at help@sarkany.us to set up your exchange.

Exchanges only apply to the same item in a different size or color, but only in case the price is the same. You would need to place a new order for the other piece you’d like to receive instead. You can contact us for help here.

Delivery charges are non refundable. Please note that in case you are not eligible for a free return, we are unable to cover the return delivery costs.

Sarkany Referral program is our loyalty program which gives you exclusive access to rewards and member only perks online.

No! Joining is free and you can access current rewards as soon as you refer a friend.

All active Sarkany users can be in the program.

You can refer as many friends as you want! You will earn a reward for each friend you refer. Once your friend makes a purchase you will received 20$ OFF on your next purchase.

Checking the status of your referrals is easy! You have to click on Your Referrals and there you’ll see your email stats, titled as Pending or Rewarded.

If you have any questions regarding the sizing and fit of our items, we are happy to help. You can find the size chart on the product page below the list of available sizes. We also list important sizing details about every garment in the product description.

If you are still not sure which size to choose, feel free to contact our Customer Service Team at help@sarkany.us

You can find the care instructions for each garment in the product description. You can also find this information on the inside label of our products. Please make sure to handle each product according to the care instructions so you can enjoy your Sarkany pieces for a long time.

Please subscribe to the waitlist on the product page to be notified whether the item comes back into stock.

In most cases, this is caused by the issuing bank’s policies. Please contact your credit card provider or contact PayPal directly to find out the reason and whitelist the transaction.

Please make sure your order confirmation email is not sitting in your junk folder. If you haven’t received an order confirmation email within an hour, please contact our Customer Service Team about the status of your order at help@sarkany.us and they will look into it.

Please make sure to sign in with the right email address and correct password. Click on the “Forgot your password?” button if you need to reset your password.

If you experience further issues, please contact help@sarkany.us

We are sad to see you leave. The Sarkany newsletters offer a weekly edit of news, exclusive offers and style inspiration. If you still want to unsubscribe, you can do so here.

While we recommend creating an account for a faster checkout process, you can place your order as a guest.

For information about products, orders, returns & exchanges and all online support, please feel free to contact us at help@sarkany.us Our Customer Service is an English and Spanish-speaking team.

We aim to respond to all inquiries within two business days.

Our team makes every effort to reply to all messages as soon as possible, however, during peak periods it might take up to two business days for us to get back to you.

For international wholesale inquiries, please contact help@sarkany.us

For press-related inquiries, please contact help@sarkany.us. Or you can send us a message here.